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Restaurant Reservation Request

Step 1: Greet the client/caller, “Thank you for calling ABCVIP / Botelho / ABCVIP FOR MLB, this is (your name)”

Step 2: When the client asks for a restaurant reservation, you can respond with “Happy to help with that! I need to gather some details from you.”

General call log

restaurant reservation details

Please be sure to repeat back the email address to confirm it is correct.
Seat Preference?
Showtime Preference?
Are you interested in Broadway type of experience?

Step 3: Once you gather the information from the client, let them know that we will reach out to the restaurant/s to determine availability and then reach back out via email (or by phone if they prefer) with updates. 

processing a request

Step 4: 

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