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Airport Transportation Request

Step 1: Greet the client/caller, “Thank you for calling ABCVIP / Botelho / ABCVIP FOR MLB, this is (your name)”

Step 2: When the client asks for airport transportation, you can respond with “Happy to help with airport transportation! We offer private airport transportation from any airport to hotels in Manhattan.” Ask the client which airport and whether they need one way or roundtrip transportation. Provide the price from the table below.

Step 3: When providing pricing, also mention that once ride/s is/are booked, they will receive a confirmation via email and will receive driver name and number 12-24 hours prior to the reservation. We monitor all rides to ensure they are on time, etc.

Step 4: When the client confirms that they want to move forward with the provided option, ask “Great! You are welcome to book it directly from our site, I’m happy to email you that information or I can help book it now if that works for you?”

Step 5: Gather their information using the form below. If they prefer to receive an email, ONLY ENTER the required fields. If they want to book with you, complete all fields on BOTH forms.

 

General call log

Airport details

email snippet

When you copy/paste into Gmail, make sure you update font size, type and color before sending any email. Always read all emails before sending to check for grammatical errors. 

 

Name,

I hope you are well. It was a pleasure speaking with you today! As promised, below is the information to book airport transportation directly from our site!

Please see the link below to book:

Airport Transportation Services

Please note the following when booking:
1. Enter all of your information into the form, including if you are looking for one-way or roundtrip luxury transportation, and then hit submit.
2. Please scroll down to the appropriate airport/ride request and choose if you would like a sedan or SUV. There is even an option for the driver to meet & greet you at the baggage claim!

As soon as we receive your information from the form and your payment, we will send you a confirmation. We will also let you know who the driver will be when we get closer to the reservation date.

Is there anything else we can help you with? You are welcome to view our Experiential Packages in dining, entertainment, tours, and more that are curated in-house, exclusive to us, and are all-inclusively priced at www.TheABCVIP.com.

Thank you for reaching out and we look forward to impressing you!

Best,
(your name)

 

processing a completed order by phone

Step 1: Email (from Experience Team) details from the completed forms to Lou Uritz at [email protected]
 

When you copy/paste into Gmail, make sure you update font size, type and color before sending any email. Always read all emails before sending to check for grammatical errors.

 

Lou,

I hope you are well. I’m reaching out from ABCVIP and we have an airport transportation request. Below are the details:

 

Roundtrip or One way:
Pick-up Date:
Pick-up Time:
Airport:
Hotel (with address):
Passenger Name:
Client Phone Number:
No. of Pass: 1
Vehicle Type:

Please confirm when you receive this.

Best,
(your name)

 

 
Step 2: Once details are sent, follow steps below starting at step 2.
 

processing a completed order via abcvip.nyc

Step 1: When a reservation is submitted in ABCVIP, an email with details is sent to the Experience Team Gmail with the order is also sent to our transportation partner. An example of an email is below.

 

Step 2: A confirmation email will come into Experience Team from Kaizen Mobility. See example below.

 

Step 2: A confirmation email will need to be sent to the client. Copy the information from Kaizen Mobility into a new email. See example below.

 

When you copy/paste into Gmail, make sure you update font size, type and color before sending any email. Always read all emails before sending to check for grammatical errors.

 

Name,

Thank you for choosing ABCVIP!

Below are the details for the roundtrip airport transportation. I will also circulate calendar invites along with details. The day before the trips, we will provide the driver’s phone number so you can be in direct contact with them at the time of service.

ADD TRANSPORTATION DETAILS (FROM THE PARTNER EMAIL) HERE, EXCLUDING CHARGE AMOUNT AND ADDITIONAL INFORMATION.

Let us know if there is anything else we can help you with!

Best,

Step 3: Add calendar invites to the Experience Team calendar and invite the client in order for them to receive reminders. Add the details of the email sent to client. 

 

Step 4: Once the driver is assigned, send details to client. And add to the calendar invite as well. All updates will come to the Experience Team email in order for us to monitor the status of when the driver is on their way and when the client is picked-up and dropped-off (these statuses do not need to be sent to the client but are helpful in case they reach out to ask about their ride).

 

snippet for inquiry via email 

 

When you copy/paste into Gmail, make sure you update font size, type and color before sending any email. Always read all emails before sending to check for grammatical errors.

 

Name,

We hope you are well.

We are the Concierge for the ________ Hotel and would be happy to help you with airport transportation!

Please see the link below to book:

Airport Transportation Services

Please note the following when booking:
1. Enter all of your information into the form, including if you are looking for one-way or roundtrip luxury transportation, and then hit submit.
2. Please scroll down to the appropriate airport/ride request and choose if you would like a sedan or SUV. There is even an option for the driver to meet & greet you at the baggage claim!

As soon as we receive your information from the form and your payment, we will send you a confirmation. We will also let you know who the driver will be when we get closer to the reservation date.

Is there anything else we can help you with? You are welcome to view our Experiential Packages in dining, entertainment, tours, and more that are curated in-house, exclusive to us, and are all-inclusively priced at www.TheABCVIP.com.

Thank you for reaching out and we look forward to impressing you!