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Celebration and Romantic Packages

Step 1: Greet the client/caller, “Thank you for calling ABCVIP / Botelho / ABCVIP FOR MLB, this is (your name)”

Step 2: When the client asks for item/s to be set-up in a hotel room for a special occasion, you can respond with “Happy to help with that! We offer celebration and romantic packages right from our website. I’m happy to send you the links in an email or go over some options by phone.”

Step 3: If by phone or email, gather the details in the general call log below.

general call log

email with product links for self-checkout

EMAIL SNIPPET

 

When you copy/paste into Gmail, make sure you update font size, type and color before sending any email. Always read all emails before sending to check for grammatical errors. 

 

Hi, ____!

Thank you for contacting ABCVIP. We have various romantic packages for you to choose from:

ROMANTIC
Standard Romantic Package
Deluxe Romantic Package
Premium Romantic Package
A La Carte Romantic Package

CELEBRATION
Standard Celebration Package
Deluxe Celebration Package
Premium Celebration Package
A La Carte Celebration Package

You can easily book directly from the site!

Also, please make sure to check our website as we have great packages in dining, entertainment, and more that are perfect for date night.

If you have any questions or need anything at all please do not hesitate to reach out!

Thank you!

(your name)

 

Processing an order

Step 1: Once a order has been placed, review which items need to be ordered for delivery, and arrange the deliveries. Items such as cake, flowers, helium balloons need to be ordered or purchased the day of the delivery. See order example below:

 

Step 2: In this example, we see the guest requested a silk rose petal turndown (a heart or message with silk rose petals on the bed and floor), a small charcuterie box, and a bouquet of flowers. Check which items are in stock at Jackie’s apt (Slack or message in the guest request channel the items needed). This includes items such as box of chocolates, petals for turndown, birthday decorations, flutes, and flameless tealights. With the example request, Jackie would have the petals. The charcuterie box would be ordered with Bohemian Picnic ([email protected]) and the flowers would be picked up at a local deli that sells flowers. See list below of contacts for orders.

In Stock at Jackie’s

Luxury Chocolates
Birthday Sash
Confetti Balloons
Yay Balloon
Party Horns
Happy Birthday Sign
Wrapped Cutlery
Cake Cutter
Silk Rose Petals
Flameless Tea Lights
Vases

Order From Party City Website

Helium Balloons (latex and number shaped balloons)

Purchased In-Store

Vanilla and Chocolate Cake ($20 cake from Food Emporium, 810 8th Ave, New York, NY 10019)
Cupcakes (Local Fairway)
Complimentary Bottle of Champagne / wine
Flowers ($25 from Murray Hill Deli, 136 E 34th St, New York, NY 10016)
Baked by Melissa Cupcakes (Call Chris, 973-464-2265)

Step 3:Arrange intern or ABCVIP staff can deliver the in-storage items to the hotel.

Step 4:Contact the hotel staff by sending an email and adding the following information:

email to hotel staff

EMAIL SNIPPET

 

When you copy/paste into Gmail, make sure you update font size, type and color before sending any email. Always read all emails before sending to check for grammatical errors. 

 

Hello team!

We have a new amenity DATE:

Hotel:
Check-in date:
Check-in time:
Reservation Name:
Email:
Dietary restrictions:
Request:
Card:
Notes:
Delivery Notes:

THANK YOU!

Best,
(your name)

 

Contacts

 

Marriott Courtyard and Residence, 1717 Broadway

Anca Marginean
[email protected]

Megan Wright
[email protected]

David Kim
[email protected]

Pamela Duraliza
[email protected]

Jamie Bond
[email protected]

Front Office
[email protected]

 

Courtyard and Residence Inn by Marriott – Times Square, 114 West 40th Street

Melissa Cantone
[email protected]

Jessenia Rodriguez
[email protected]

 

Double Tree – Downtown, 8 Stone Street

Nellie Hechavarria
[email protected]

Christina Sobel
[email protected]

Step 6: Send calendar invites (via Google Calendar) for set-up time and any specific deliveries to all Front desk staff, [email protected], and the staff member who will be making the delivery. See examples below:

Package content and links

  • 12 Helium Balloons
  • It’s my birthday sash
  • Luxury Chocolates
  • 12 Helium Balloons
  • 6 confetti balloons (no helium but inflated with tissue confetti inside)
  • 4 Party Horns
  • Yay Sign Balloon (no helium)
  • It’s my birthday sash
  • Happy Birthday Garland
  • A choice of dessert (chocolate or vanilla cupcakes or cake, luxury chocolates, World’s Largest Hershey’s Kiss)
  • Complimentary bottle (Champagne, Red Wine, White Wine)
  • 1 Bouquet of Flowers
  • 12 Helium Balloons
  • 6 confetti balloons (no helium but inflated with tissue confetti inside)
  • 4 Party Horns
  • Yay Sign Balloon (no helium)
  • It’s my birthday sash
  • Happy Birthday Garland
  • A choice of dessert (chocolate or vanilla cupcakes or cake, luxury chocolates, World’s Largest Hershey’s Kiss)
  • Complimentary bottle (Champagne, Red Wine, White Wine)

Prices vary and a minimum of 2 selections required.

  • 1 Bouquet of Flowers
  • Two Number shaped balloons
  • 12 Helium Balloons
  • 6 confetti balloons and yay sign balloon
  • 4 Party Horns, birthday sign, It’s my birthday sign
  • Chocolate Cake
  • Vanilla Cake
  • Chocolate Cupcakes
  • Vanilla Cupcakes
  • Luxury chocolates
  • World’s Largest Hershey’s Kiss
  • World’s Largest Chocolate Bar
  • Silk Rose Petal Turndown
  • 6 Flameless Candles
  • Luxury Chocolates
  • 1 bouquet of red roses
  • Silk rose petal turndown
  • Luxury Chocolates
  • Flameless Tea lights
  • 2 Bouquets of Red Roses
  • 12 Helium Balloons
  • Silk Rose Petal Turndown
  • Luxury Chocolates
  • Flameless Tea Lights
  • Complimentary bottle (Champagne, Red Wine, White Wine)

Prices vary and a minimum of 2 selections required.

  • Silk Rose Petal Turndown and 8 Flameless Tealights
  • Small Charcuterie Board
  • Small Chocolate Cake
  • Small Vanilla Cake
  • Luxury Chocolates
  • Bouquet of Flowers
  • Small Cupcakes from Baked by Melissa
  • 12 Balloons
  • Macarons
  • Medium Charcuterie Box
  • Medium Vegetarian Charcuterie Box
  • Chocolate Covered Strawberries
  • Small Milk Bar Birthday Cake