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Broadway Show Request

Step 1: Greet the client/caller, “Thank you for calling ABCVIP / Botelho / ABCVIP FOR MLB, this is (your name)”

Step 2: When the client asks for broadway show tickets, you can respond with “Happy to help with that! I need to gather some details from you.”

General call log

broadway show ticket details

Please be sure to repeat back the email address to confirm it is correct.
Seat Preference?
Showtime Preference?
Are you interested in Broadway type of experience?

Step 3: Once you gather the information from the client, let them know that we will gather pricing and reach out via email (or by phone if they prefer) with pricing options. 

processing a request

Step 4: Select an option on how to get pricing information for tickets.

Option 1: Reach out to our ticket sales contact, Warren Schreiber at [email protected] Send an email with the ticket details and he will respond with available ticket information.

Option 2: By logging into Broadway Inbound, a ticket ordering portal. We receive special pricing through this portal. When looking at tickets, add 35% to the price to add our fees. The total number is the amount to present to the client. For example, if there is a ticket for $100, we offer to the guest for $135. It is also encouraged to cross reference pricing on the Ticketmaster website to ensure we are offering competitive pricing.

how to use broadway inbound portal

Step 5: Once you have pricing details, include that in an email to send to the client. See example email below:

When you copy/paste into Gmail, make sure you update font size, type and color before sending any email. Always read all emails before sending to check for grammatical errors.

 

Name,

Thank you for reaching out to ABCVIP, it was great speaking with you today. As promised, I gathered pricing options for (broadway show name) by showtime:

2:00pm:
Mezzanine Far Side: $115/ticket
Mezzanine Center: $120/ticket
Orchestra Far Side: $155/ticket

7:30pm:
Mezzanine Far Side: $115/ticket
Orchestra Far Side: $145/ticket

Let me know if you’d like to move forward with any of these options. The next step would be that I provide you with a payment link for the tickets. Once payment is received, we process the order and send you the electronic tickets and include any other details/instructions from the theater.

Please note all tickets are subject to availability and we will do our best to accommodate your desired request.

Thank you,

Step 9: When you receive the e-tickets, send them to the client and be sure to include the theater location. See email example below:

 

When you copy/paste into Gmail, make sure you update font size, type and color before sending any email. Always read all emails before sending to check for grammatical errors.

 

Guest Name,

Your e-ticket is available! Follow the instructions below before heading to the venue.

Venue Name:
Venue Address:

Click on the link to get your ticket and be ready to show your phone when you enter the theatre.

This mobile ticket is your ticket to the show. Keep it safe like any other ticket. The unique barcode on each ticket is only valid for one entry.

If you have any questions about your tickets, please contact your point of purchase. Do not reply to this email, as the email address is not monitored.

Thanks, and enjoy the show!

Ticket Link:

Best,
 

response to an email inquiry

When you copy/paste into Gmail, make sure you update font size, type and color before sending any email. Always read all emails before sending to check for grammatical errors.

Hello,

We hope you are well. We are the Concierge for the hotel and would be happy to help you with securing tickets for theatre shows!

Please complete the following form with details on the tickets you’re interested in:

Broadway

Once we receive the completed form, we will get back to you with ticket options and details. Your budget will help us find the best seats available and include our convenience fee. Let us know if you have any questions and if there is anything else we can help you with during your time in NYC!

We look forward to hearing from you!

Best,